Pulaski, Tennessee
Not resolved

I was going through a divorce and got awarded the house with a refinance and a payout to my ex-husband. When I approached National City Mortgage about refinancing in my name alone...the guy on the phone, and this is really unbelievable, flat out started laughing on the phone. He didn't even get my information from me to see if I qualified, which I did.

Needless to say, I did not need that reaction at that time. It was hard enough to try to make everything work, without this person's reaction.

I took my mortgage elsewhere and qualified and no one laughed at me either. I would suggest to anyone else to look elsewhere for a mortgage.

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